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Active Hosts β†’ Payment FAQs
Active Hosts β†’ Payment FAQs
How do we pay our hosts? When can you expect payments? Where can you view payments? Here's everything you need to know.
Updated over a week ago

How does StudentRoomStay pay hosts?

We pay our host families via direct deposit every two weeks. In order to do this, we will ask for a voided check or for your direct deposit information after your host family application has been approved.

Stipend rates vary based on your location, your student's age and more.
β†’ Learn more about host family stipend rates

When can I expect payments? πŸ—“

Our host family stipend payments are processed on Mondays and will be available in your bank accounts bi-weekly on Tuesdays.

For brand new host families, if your student has arrived on or before a Thursday, you can expect your first stipend payment on the following Tuesday.

If your student arrived less than three business days before the Tuesday stipend payment (on a Friday, Saturday or Sunday), then you can expect your first stipend payment one week after the following Tuesday.

Where can I view my payments?

There is no log-in to view payments at this timeβ€”this is temporary.

Previously, host families were logging into "HMS", our old Homestay Management System. This is no longer available because we are launching a brand new SRS Provider Portal. This portal will allow host families to log in, view their payments, update host profile information, update banking information and more.

Our tech team is custom-building this portal specifically for homestay host families. We expect this portal to be available before the end of Q2 in 2023.
β†’ Learn more about the new SRS Provider Portal

In the meantime, if you would like to see your homestay payment(s), please contact us directly by email at or visit our homestay support page to request a payment receipt. Our team will be happy to provide this for you! Thank you for your patience with us as we make this transition to provide a better homestay experience for you.

Will I ever get paid late?

There are a few occasions in which your stipend might be delayed.

  • National holidays / banks closed: If the designated payment day falls on a bank holiday, payment will be processed the following business day.

  • Student payment failure: If your student pays their invoice late, you may get paid late as well. If we notice your student's invoice has not been paid, our team will continuously reach out to your student to remind them to pay. If your student fails to pay entirely or continues to pay late, they will be at high-risk for homestay removal.

  • System updates / technical situations: There may be rare instances in which we are updating our financial processes and your payments might be delayed. We try to avoid these situations at all costs, but if they do happen, you will always be notified ahead of time.

Is banking information secure? πŸ”’

Absolutely! Your privacy and security is extremely important to us.

Our team has been using Stripe for the last few months to receive payments from agents, schools and students and it works flawlessly with no issues.

βœ“ Safe Payments

βœ“ Financial Privacy

βœ“ Streamlined Taxes

StudentRoomStay started using Stripe for all payments, specifically due to its additional safety.

We have zero access to your personal information, only you can login to make any changes.

Stripe makes life easier by calculating your taxes and sending your 1099 automatically.

Additional Stripe Resources and Reviews:

Check out the articles below to learn more about safe payments through Stripe:

Is my host stipend taxable?

As required by law, those who receive stipend payments in excess of $600/year will receive an IRS 1099-MISC form from StudentRoomStay (SRS).

Still have questions about payments?

We're happy to help! Due to our high volume of students, partners, host families and providers, please contact us directly or book a meeting with a team member through our β†’ homestay support page.

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