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Active Hosts → Payment FAQs

How do we pay our hosts? When can you expect payments? Where can you view payments? Here's everything you need to know.

Updated over a week ago

How does StudentRoomStay pay hosts? ⤵

We issue host family payments in what we call "batch payouts" on Tuesdays.

To be eligible for a payout, students must have lived with you for no less than 3 business days before Tuesday.

You must have your bank information submitted through your host portal and confirm the date the student arrived.

Stipend rates vary based on your location, your student's age, and more.
Learn more about host family stipend rates


Where can I submit or update my bank information? 🏦

Banking information can be submitted, verified, or updated on your host portal.

If you have not yet hosted a student you may not yet have access to our host portal at this time. Once we have confirmed a student has selected you as their host, you will receive the link to register for your portal.

If you have not received a registration link and are currently, or in the near future, hosting with us please contact Support@StudentRoomStay.com.


How do our host payments work and when can I expect them?

Payout dates may vary, while we do issue payments on Tuesdays some banks may take longer to process. If any of your bank information is missing or incorrect it could result in the payment being pushed back to us.

Also, if a student does not pay their invoice, this will result in your payout being delayed. We aim to collect student payments two weeks before your stipend payout so that we are sure to have the funds readily available for our hosts.

To best prepare financially, the payout is considered bi-weekly and is usually received no later than the Friday of your pay week.


Where can I view my payments? 👀

All past, upcoming, and future payouts will be visible on your host ledger through the portal.

You will see "Next Expected Payout," in the top left corner of the page and it will either indicate "Payout Scheduled" or "Holding."

If it shows "Holding," there's no need to worry – it's merely a formality until our finance team confirms that the payment is received and cleared. You should see it changed on the Monday before your payout to "scheduled" or "processing." If it is not changed please inquire with our support team.


Why is the date on my ledger different than the date I was paid? 🗓

The dates on the portal may not accurately reflect the specific day you were paid because each host has to be confirmed as cleared before our finance team marks it as paid.

For example, if your bank deposit arrived on Tuesday, the 19th, it might show as paid on Dec 23rd because that's when the last person cleared.


Is banking information secure? 🔒

Absolutely! Your privacy and security are extremely important to us. Our technology team custom-built our very own finance system to keep your information secure. This finance system is integrated seamlessly with your host family portal.

✓ Safe Payments

✓ Financial Privacy

✓ Streamlined Taxes

We created our finance system specifically for its additional safety.

No one will have access to your bank information, aside from you.

We'll calculate your taxes and send your 1099 automatically.


Is my host stipend taxable? 📄

As required by law, those who receive stipend payments in excess of $600/year will receive an IRS 1099-MISC form from StudentRoomStay (SRS).


Still have questions about payments? 🙋🏽‍♂️

We're happy to help! Due to our high volume of students, partners, host families and providers, please contact us directly or book a meeting with a team member through our → homestay support page.

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